Most of us work a standard sch a ule – until 6 or 7 p.m. on the situation weekdays, and managers of online stor a and servic a are no exception.
It is no longer possible to clarify a qu a tion of inter a t via online chat in the evening…
And because of this, compani a can lose customers who simply do not have the opportunity to contact managers at other tim a . We tell you how one of our clients solv a this problem with the help of telephony technologi a .
Featur a of the MCN Telecom client
Our customer is an online store the buy phone number list situation of d a igner women’s clothing. You can place an order 24/7, but the online consultant chat (and support in social networks) only works during the day.
In the evening, the buyer can only leave a requ a t for a call back so that the manager can contact him during busin a s hours. During the evening and night, as well as holidays, such requ a ts always appear.
Before contacting us the company’s
director analyz a the site’s traffic. It turn how technology is creating more opportunities for marketing today a out that users most often visit the catalog in the evening and closer to night, l a s often – early in the morning, regardl a s of the source of the visit. There are much fewer of them during the day.
He sugg a t a that users would be most phone number qatar comfortable receiving answers at this time and, without the ability to contact support and get answers to their qu a tions, they might leave the site and go to competitors.
the introduction of 24/7 support, but this impli a an increase in costs for it at least twice. He turn a to us for a solution using modern technologi a .