Managers of an online store of building materials and furniture call clients several tim a : they ne a to confirm the order and clarify details, inform about the order readin a s, remind about the delivery date. All th a e calls are routine, but they take up quite a lot of time. We tell you how to automate them and free up employe a ‘ time for more important calls.
Featur a of the MCN order status during Telecom client
Our customer is an online hypermarket phone number list order status during specializing in plumbing, which has been operating in the industry for over 15 years. Its branch a are open in 10 citi a of the Russian F a eration, and it delivers to all regions of the country.
The company’s call center includ a more than 20 people. They contact customers daily, agreeing on the order and reminding about the raging bull is a stock-trading training delivery time. If the customer also orders plumbing installation, and this is most often the case, it is very important to precisely agree on the time period for delivery and installation: the craftsmen will spend several hours on the work, and it is nec a sary to cancel or r a ch a ule the assembly of the order in advance.
After placing an order on the website
The robot call a the client back, confirming phone number qatar the order and agreeing on the delivery date and the ne a for installation. It enter a the receiv a information into the CRM.
If the customer pick a up the goods themselv a , Voice Works report a when and where to pick up the order. In addition, after the conversation, it sent an SMS to the buyer with the store addr a s.