Integrating AI into service experience design across various journeys or touchpoints is now commonplace to deliver efficiency outcomes or the Playing Field increase personalization. AI processes vast amounts of customer data to predict needs, automate solutions and provide real-time assistance. For example, virtual agents can offer guidance precisely mobile database when needed; and predictive insights can proactively address issues before they impact satisfaction.
Companies leveraging AI
in their customer experience strategies expect the the Playing Field technology to drive significant measurable outcomes. According to the 2024 Genesys report “Customer experience in the age of AI,” 83% of
CX leaders surveyed worldwide believe
AI will be a clear differentiator for them in the future. And 59% of
CX leaders in the survey say adopting
AI in customer experience will lead to increased why you should promote e campus customer loyalty and lifetime value in the next five years.
The digital age has elevated customer experience to a critical business function that directly impacts growth and loyalty. Companies that prioritize and innovate in CX — leveraging AI and data-driven insights — are better positioned to meet the high expectations of today’s consumers.
By aligning technology
data, people and processes, Baringa and Genesys enable businesses to improve customer engagement, support and retention. This partnership aims the Playing Field to provide a seamless and personalized experience that meets customer needs and supports business growth.
Baringa is an independent consultancy
armed with unparalleled industry specialization across utilities, government, banking, retail and insurance. We are practitioners with real-world, customer service experience, meaning we have walked in our clients’ shoes. This allows us whatsapp filter to have a greater understanding of your customer, business, and technology challenges. This experience allows greater collaboration with you to co-define your bespoke ambitions and help you succeed. We do this through leveraging proven frameworks and tools to quickly identify value and opportunities both short and long term. For more information, please contact Damien Griffin has over 18 years of experience leading cross-market CX and contact center transformation projects in front line teams spanning physical and digital channels. He is a certified AWS